If you have a problem with your machine and need additional information on how to correct a specific issue or problem, please visit our FAQ link on this site. We can send you a document which covers many of the common issues experienced with Skill Stop Slot Machines. If you would like to contact us with your questions or comments, please send E-mail to customersupport@slotsofskill.com  We will make every attempt to reply within 24 hours or sooner if possible.  Our goal is your complete satisfaction!